Depende del creador y del producto. Todas las opciones se describen en la página del producto, así que busque opciones de personalización allí.
Siempre buscamos asegurarnos de que a nuestros clientes les encanten nuestros productos, pero si necesita devolver un pedido, estaremos encantados de ayudarle. Simplemente envíenos un correo electrónico directamente y lo guiaremos a través del proceso.
Effective December 1st, 2021 – all new back orders will remain open in our system, which will allocate the product to you when it arrives based on order date.
However, pricing will be evaluated and subject to modification based on
current pricing at the time of shipment for the back order. We will reach out at that time to confirm you would still accept the shipment, and any change in price is accepted. We are unable to lock in pricing based on original order date due to uncertainty with lead times, raw material and freight costs.
If you wish to have your back orders cancelled at any time, please notify us referencing your purchase order number.
If the product fails during the warranty period, due to a manufacturing defect. Voltec will replace or issue credit for that item/items. Before returning any product to Voltec, an RGA# must be obtained directly from Voltec. Any items returned to Voltec without an RGA# will not be accepted and will be returned to back to the original sender at the sender’s expense. If the returned goods are received and deemed to be customer abuse and not a manufacturing defect the goods will be sent back to the customer at the customers expense, or field destroyed at Voltec with customers approval.
Voltec will allow the return of non-defective product under the following conditions.
- Product & packaging must be in perfect re-sellable condition.
- Product must be in original case pack quantities.
- Product must not be a discontinued by Voltec.
- Product must not be older than 1 year of the original purchased date.
- A 2for1 offsetting order or a 25% restocking fee will apply
Voltec temporary power distribution boxes will have a 3 Month warranty from date sold to end user (proof of sale date is required) that will cover manufacturers defects only. If the product fails within the 3 Month warranty period, Voltec will repair and return at no cost to the customer. This warranty only covers repair of the box and not a replacement Unit/Units. If it is determined that the manufacturing defect is not repairable, Voltec will issue credit or send a replacement unit. Voltec will not issue credit without first inspecting the product that is claimed to be defective.
All items must be ordered in case pack quantities. Please see the Technical Specs section of the product page or the spec sheets on the product page to find out what the case pack quantity is
All shortage or discrepancies on shipments must be claimed within 3 business days of the delivery date of that shipment.
Claims must be submitted to email@example.com
Claims made after 3 business days of the delivery will not be accepted
Sí, enviamos a todo el mundo. Se aplicarán los costos de envío y se agregarán al finalizar la compra. Realizamos descuentos y promociones todo el año, así que esté atento a las ofertas exclusivas.
Depende de dónde estés. Los pedidos procesados aquí tardarán entre 5 y 7 días hábiles en llegar. Las entregas en el extranjero pueden demorar entre 7 y 16 días. Los detalles de la entrega se proporcionarán en su correo electrónico de confirmación.
Utilizamos todos los principales transportistas y socios de mensajería locales. Se le pedirá que seleccione un método de entrega durante el pago.
With an account you have the ability to place your purchase orders directly online. Also an account give you access to our newsletter announcing special monthly deals, clearance items, new product launch announcements, and online only discount codes.
Please contact your Voltec Sales Rep if you are interested in getting signed up for an account on our website
Please visit our contact us page and submit an inquiry and someone will reach out to you to fix it.
We have recently updated our business software to allow for a more streamlined process in regards to sending purchase order confirmations and shipment tracking details. In order for this system to run seamlessly we need your help to insure purchase orders are being received correctly. Please see the purchase order requirements below.
- All purchase order must be sent to the Customer Service email address firstname.lastname@example.org
- The subject line of the email must be formatted as follows “PurchaseOrder# XXXXX Company Name”
This Extra step will allow us to become more efficient and to provide a better service to our customers.
If you have any questions or concerns about this new process please feel free to reach out to the Customer Service and Sales Team members.
Thank you for your compliance
With our new online ordering platform you can pay in many ways. You can pay by credit card at checkout, if you have payment terms set up with us already those payment terms will be honored and you will receive an invoice and a reminder when the payment comes close to being due.
Si aún no hemos respondido a su pregunta, puede ponerse en contacto con nosotros a continuación y nos pondremos en contacto con usted lo antes posible.
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