If the product fails during the warranty period, due to a manufacturing defect. Voltec will replace or issue credit for that item/items. Before returning any product to Voltec, an RGA# must be obtained directly from Voltec. Any items returned to Voltec without an RGA# will not be accepted and will be returned to back to the original sender at the sender’s expense. If the returned goods are received and deemed to be customer abuse and not a manufacturing defect the goods will be sent back to the customer at the customers expense, or field destroyed at Voltec with customers approval.

Voltec will allow the return of non-defective product under the following conditions.

- Product & packaging must be in perfect re-sellable condition.

- Product must be in original case pack quantities.

- Product must not be a discontinued by Voltec.

- Product must not be older than 1 year of the original purchased date.

- A 2for1 offsetting order or a 25% restocking fee will apply

Voltec temporary power distribution boxes will have a 3 Month warranty from date sold to end user (proof of sale date is required) that will cover manufacturers defects only. If the product fails within the 3 Month warranty period, Voltec will repair and return at no cost to the customer. This warranty only covers repair of the box and not a replacement Unit/Units. If it is determined that the manufacturing defect is not repairable, Voltec will issue credit or send a replacement unit. Voltec will not issue credit without first inspecting the product that is claimed to be defective.

All items must be ordered in case pack quantities. Please see the Technical Specs section of the product page or the spec sheets on the product page to find out what the case pack quantity is

All shortage or discrepancies on shipments must be claimed within 3 business days of the delivery date of that shipment.

Claims must be submitted to customerservice@voltec-industries.com

Claims made after 3 business days of the delivery will not be accepted

Voltec’s prepaid freight policy applies only to continental US addresses. All prepaid orders will be sent out at Voltec’s discretion either using UPS Ground or any major trucking line’s. Purchase orders that do not reach Voltec’s prepaid minimum will be charged to the customers account. For any freight prepay and add orders, Voltec will only be responsible for shipping UPS Ground. If the customer requires an expedited service, or something other than UPS Ground, then the customer will have to provide their courier account number.